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The Philippine National Bank (PNB), the Philippines’ largest offshore bank network, and Western Union (NYSE: WU), a leader in global payment services, announced an agreement to offer Western Union® Money TransferSM services at 311 PNB branches in the Philippines by July 2010 and at 87 offices across 12 countries in a phased approach. In the photo (from left to right): Western Union managing director and senior vice president for Asia Pacific Drina Yue, Western Union senior vice president for Pacific & Indochina Patricia Riingen, PNB director Dr. Lucio Tan, and PNB president & CEO Eugene Acevedo officiated the signing ceremony in Manila, the Philippines, on May 25, 2010.
Western Union alliance with Philippines’ largest offshore bank network strengthens Western Union Money Transfer Services in Europe, the Americas and Asia Pacific
The Philippine National Bank (PNB), the Philippines’ largest offshore bank network, and Western Union (NYSE: WU), a leader in global payment services, announced today an agreement to offer Western Union® Money TransferSM services at 311 PNB branches in the Philippines by July 2010 and at 87 offices across 12 countries in a phased approach.
PNB will offer Western Union Money Transfer services across three continents in 13 countries.
With an extensive urban and rural network in the Philippines, PNB’s global footprint mirrors countries popular with Filipinos working and living abroad permanently, including Austria, Canada, France, Germany, Guam, Hong Kong, Japan, Italy, Spain, Singapore, United Kingdom, and the United States.
Bringing together PNB, a Philippine icon, and Western Union, a global leader in money transfer services with a heritage of 150 years is significant, said Eugene Acevedo, President and CEO of PNB.
“It gives our consumers, especially Filipinos, the added comfort of familiarity of a home-grown bank to go with Western Union’s values of convenience, reliability and speed when sending money to family and loved ones.
“Our agreement with Western Union strengthens PNB as the bank of choice for both our local and global customers as we continually enhance the portfolio of financial services offered to our variety of customers,” he said. “This agreement reinforces our commitment to our customers and is an important initiative to deliver sustained and enhanced value to shareholders towards PNB’s goal of becoming the leading bank in facilitating in-bound and out-bound money transfer services.
To add an iconic Filipino bank to Western Union’s global network of 420,000 agent locations in over 200 countries and territories is of strategic significance, particularly with the Philippines being the fourth largest remittance-receiving country in the world, according to the latest World Bank figures, said Drina Yue, managing director and senior vice president, Western Union Asia Pacific.
“Offering Western Union Money Transfer services through PNB locations across three continents in 13 countries reinforces our consumer value propositions of convenient, reliable and fast money transfer services across an unbeatable global network,” said Yue. “It also expands our network in the Philippines as well as strengthens our rural presence mirroring PNB’s equally weighted urban and rural footprint.”
PNB is the country’s fifth biggest private commercial bank in terms of assets and deposits as of December 31, 2009. Its distribution network is one of the most extensive, with 324 domestic branches, 402 ATMs, and 108 overseas branches and offices. The bank doubled its net income last year to a record P2.2 billion (USD49 million) from P1.1 billion (USD24 million) in 2008. First quarter 2010 profits were favorable by 22% to P889 million. The bank’s leadership position will be bolstered by its planned merger with Allied Banking Corporation, which will bring a new set of opportunities including revenue and cost synergies, market expansion, and wider domestic and international footprint.
Western Union currently has over 6,800 Agent locations in the Philippines which enable consumers to avail money transfer services from as far north as Basco, Batanes, to as far south as Bongao in Tawi-Tawi.
About Western Union
The Western Union Company (NYSE: WU) is a leader in global payment services. Together with its Vigo, Orlandi Valuta, Pago Facil and Custom House branded payment services, Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world, as well as send payments and purchase money orders. The Western Union, Vigo and Orlandi Valuta branded services are offered through a combined network of more than 420,000 agent locations in 200 countries and territories. In 2009, The Western Union Company completed 196 million consumer-to-consumer transactions worldwide, moving $71 billion of principal between consumers, and 415 million business payments. For more information, visit www.westernunion.com.
About Philippine National Bank
Philippine National Bank (PNB) is one of the biggest private commercial banks in the Philippines. Its international footprint is the widest among local banks with 108 branches, offices and subsidiaries located in America, Europe, Middle East and the Asia-Pacific, as of May 15, 2010. Earlier this year, PNB received the Financial Insights Innovation Award for Channels Innovation for its pioneering Automated Remittance Machines. PNB was the sole awardee from the Philippines in this annual search for outstanding innovations in the Asia-Pacific region.
Media Contacts
Greenbulb PR
Leah Caringal, managing director
+63 917 8316389
leah.caringal@greenbulbpr.com
Western Union
Connie Yip, senior manager, corporate communications
+852 3405 8002
connie.yip@westernunion.com
Philippine National Bank
Patricia Tan
+63 891-6040 (ext. 4042)
tanpn@pnb.com.ph
Susan Cervantes
+63 526-3534
cervantessr@pnb.com.ph
Jack Lesley asked: Outsourcing: A love / hate relationship for U.S. I.T. professionals. Ask the average employee in any I.T. organization, and hearing about fear of jobs going to India and China is almost unavoidable. Although many have started the move toward business service management (BSM) to address the chaotic labor trends, I.T. labor itself still consumes over one-third of I.T. budgets. This figure is perfectly in line with a recently published Gartner report stating that 37% of the typical I.T. budget goes directly to personnel costs. What are you as the CIO going to do to manage this frenzied situation? Is outsourcing, or “offshoring,” the answer?How can you outsource your operations to a foreign country and still maintain compliance with best practice frameworks such as ITIL or MOF? How do you maintain Sarbanes-Oxley, PCI, or HIPAA compliance when utilizing 100% offshore resources with far less control?Almost everyone in the I.T. sector has at least one story about various operational tasks being “offshored” to India, and no call-center, network operations center (NOC), or infrastructure team has been immune to rumors of jobs going offshore. No longer are the cities of Mumbai and Delhi simple manufacturing hubs and suppliers of raw materials. The country is home to some of the largest corporate call centers and development centers in the world. In late 2005, the Indian outsourcing workforce numbered 350,000 individuals. That total is now estimated at well over 800,000, with many new positions going unfilled due to the lack of qualified candidates.Eleven years ago this month, USA Today published an article titled “Can political instability be eliminated in India?” Looking solely at the news of the past six months, the answer to that question is an obvious NO.The trend toward a twenty-first century India has not fostered the sort of sweeping political change one might expect from the world’s most populous democracy. Moreover, the unwillingness of the Indian government to more robustly combat intellectual property theft is the stuff that causes your legal team to lose MANY nights of sleep.Recession has made its way to India as well. The 4 December 2008 issue of The New York Times ran an article discussing the wave of outsourcing firms scaling back their daily operations in India due to the unhealthy global financial climate. As of this week, the Indian rupee is at a record low.India makes a strong case as the “global back office,” yet it has failed to produce an environment supporting front-office operations such as product innovation and corporate strategies. The prevailing thought of the past 5 years has been that Indian outsourcing firms are masterful in the art of efficiency and product development measures. What about now?On 7 January 2009, Indian stocks took a nosedive in the wake of announcements by Satyam Computer Services that corporate profit summaries had been inflated for several years. The announcement by Satyam’s chairman and co-founder that he had directly falsified accounting documents on an ongoing basis has thrown the entire Indian outsourcing industry into dramatic turmoil. As a provider of back-office services for many of the largest banks and healthcare institutions in the world, the result of the SATYAM crisis is nothing short of devastating.By Friday, January 9, 2009 news sources were reporting that interim CEO Ram Mynampati does not have faith that the firm can continue past the next few weeks. Mynampati stated they were working to find the liquidity to pay current employees, suppliers, and creditors.In less than a week, the crisis has crossed the Pacific Ocean and hit U.S. shores. Auditing giant PricewaterhouseCoopers is expected to pay a hefty price for the emerging fraud. The auditor has been responsible for Satyam financial oversight for over eight years, and Satyam investors are expected to go to court in attempts to recoup losses. According to legal sources from within India, most are likely to attack PricewaterhouseCoopers directly rather than Satyam.The tragic events of November 2008 in Mumbai clearly show that the concerns go much deeper. Over 200 people were killed in the attacks, and the entire central business district in Mumbai ground to a halt for several days, resulting in billions of dollars in lost labor. Within one week of the attacks, five high-profile Indian cabinet members were forced to resign. On 1 December, TIME magazine posed the question “Will India’s Government Survive the Mumbai Massacre?”Many companies are selecting alternate destinations, and some trends show an actual migration OUT of India to other knowledge-rich environments such as Singapore, The Philippines, Armenia, Pakistan, and various Latin American countries. Companies requiring less interaction with the public (for example, a software development center) may select destinations where English is not the primary language, or in some cases, is not a language spoken at all. Companies building public-facing operations such as helpdesks or call centers are being forced to reconsider earlier decisions, and many are moving to more English-centric countries like Taiwan and the Philippines.Key players are making a strong case for themselves as these trends develop. In the Western Hemisphere, Costa Rica and Peru have marvelous records of rock-solid software development and high customer satisfaction ratings. In Europe, Armenia is emerging as a major powerhouse and model of efficiency. In Asia, many are discovering that the almost-perfect English spoken in Taiwan and the Philippines combined with some labor costs equal to or less than those in India make each a destination of choice. In fact, the November 30 edition of The New York Times Magazine featured a four-page article touting the viability of the Philippines as a premier outsourcing destination.While China, Russia, and Korea have fantastic talent pools, the labor cost and in some cases difficulty dealing with local and national governments make them less attractive to some U.S. based companies.While being one of the lesser-mentioned yet more historically colorful European countries, Armenia is a virtual strongbox of extraordinary talent. As mentioned by the CIA World Factbook, 18% of Armenia’s current population is under the age of 15, meaning the talent pool is poised for huge growth.Armenia declared independence from the former Soviet Union on 21 September, 1991 and is now a bastion of political stability (a particularly attractive factor for the O&O industry). A healthy GDP real-growth rate of 13.7% makes Armenia one of the top producers in the EU.Additionally, Armenia is rapidly becoming a major challenger in the index of relative economic freedom. As reported by the Heritage Foundation, the change has been nothing short of amazing. In 2000, Armenia ranked 84th in relative economic freedom. As of late 2008, Armenia ranked 28th – ahead of European powerhouses Spain (31st) and France (48th) and just behind Sweden at 27th.Hong Kong ranked #1 on the list for 2008, with the U.S.A. at #5.The appraisal of economic freedom is based on 50 economic indicators within the following categories: capital flow and foreign investment; financial systems; monetary, budget, and trade policies; salaries and prices; government interference in the economy; property rights and regulations; and black markets.Many outsourcing experts are finding a presence in Armenia quite successful for many of their clients and partners. 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